Address Book   Back To Top

Adding senders name to address book:

Create new contact first by clicking on the Create Contact button.  Fill in the required fields and click Quick Submit. (Updated: 02/17/99)

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Edit and delete address books entries:

In the Addresses link you have the Edit and Delete links.  If you want to change existing information of a particular person click on edit and then click save when done.

Becareful when deleting because when you click delete the person will be erased completely.  (Updated: 02/17/99)

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Sending messages to mutiple people:

Notice in your address book that for every contact there is a To, Cc and Bb check box.  Every person who is checked in either fields will recieve that message.  To find out what Bb: and Cc: mean, go back to the Sending Mail section. (Updated: 02/17/99)

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Composing a Message   Back To Top

Adding Html to Mail:

Either type the HTML in by hand or copy and paste it onto to the text field.  This will be automatically generated when the page is sent.  (Updated: 02/17/99)

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Saving messages to sent folders:

Go to the Select Folder drop down menu and select Sent then click on the Move button. (Updated: 02/17/99)

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Exiting   Back To Top

How to Log out:

There is a Logout link on the navigation bar.  Click on it and it will take you back to the Internav Start Page.  (Updated: 03/18/2000)

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When are old accounts removed:

Old accounts are de-activated at the end of four months.  (Updated: 02/18/99)

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How do I advertise with you?:

To contact us regarding advertising opportunities send us an email.  (Updated: 03/18/2000)

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External POP3 Mail   Back To Top

How do I configure my External POP Mail:

External POP Mail is found under the options link.  when you get into the External POP Mail page the information for the server address and port number can be obtained by contacting your Internet Service Provider or Network Administrator. 
(Updated: 02/17/99)

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What “POP” mail is:

POP (Post Office Protocol) is an Internet mail handling standard that allows differing computers to retrieve mail from a mailbox on any mail server which supports the POP protocol.
(Updated: 02/17/99)

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How to “POP” other email into this account:

Click on the Check External Email link in your inbox. (Updated: 02/17/99)

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Login   Back To Top

Expired login name:

The problem you are having appears to be caused by a difficulty setting your user cookie. 

It may be because of several reasons:

The date on your computer is set incorrectly.  If this is the case simply set the correct time and date on your computer. 

You have installed an application that monitors/blocks cookies from being sent.   Simply disable the monitoring application before logging in. 

You are behind a firewall that doesn't allow you to receive cookies.  In this case contact your System's Administrator

Your browser is not set to accept cookies.  If your browser gives you the option to accept all cookies, you should choose it. 
(Updated: 02/18/99)

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Forgot login name:

In the sign-in page at mail.internav.com, there should be a link that says "Get help signing in here." Click there and fill out the necessary information. 
(Updated: 02/18/99)

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How to login:

Internav email is similar to email services like Hotmail and Yahoo mail.  You can send and receive email from any computer on the internet.  There is no special software to install or configure.  All you need is a computer that is online and a web browser.  To log in to your account, go the Internav start page at http://internav.net or the mail page at http://mail.internav.com.   Then enter your email id and password in the spaces provided and click Sign In.   (Updated: 03/18/2000)

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Managing Messages   Back To Top

 

How much space you get:

You get 6 Mega Bytes worth of storage.   That's not including the Trash Folder.  Your storage at Internav mail is two or three times the amount you get with most other free email providers! (Updated: 03/18/2000)

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How to Create, Rename and Delete folders:

In the Folders link there is a Create button, the Rename and Delete link. 

Click Create to make a new folder. 
Click Rename to change the folder's name.
Click Delete to remove the folder completely. (Updated: 02/17/99)

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Searching through old messages:

Under the Search link, you can search for messages that contains a certain phrase.  Just type in the phrase and tell it where to look.  (Updated: 02/17/99)

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Putting messages into folders:

In your in-box you have a Select Folder drop down menu.  Click on the check box next to the message you want to move. Then select the folder you want to move it to and click the Move button (Updated: 02/17/99)

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What filters are:

Filters basically blocks unwanted mail that contain certain sunject matters or it can block mail thats from certain email address.   (Updated: 02/18/99)

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Where id the Block Filter section?:

It is located under the Options link. (Updated: 02/18/99)

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How to delete mail:

Check the box next to sender's name and then click on the Delete button up on the top.  (Updated: 02/18/99)

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Passwords   Back To Top

Changing Password:

Go to the Options link and in that link there is an Update Password link click on that link and fill out the necessary information.  (Updated: 02/18/99)

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Forgot password:

In the beginning of the login page there is a link that says "Click here for a hint" If you answer the question correctly it will give you the password.  (Updated: 02/18/99)

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Receiving Mail   Back To Top

 

How often are messages delivered into my mailbox?:

When someone sends you a message, it is delivered directly to your mailbox 24 hours a day, 7 days a week. 
(Updated: 02/17/99)

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How to read a messages in your Inbox:

1. Click on In-Box link in the left-hand navigation bar.
2. Click on the subject of the message you would like to read.
(Updated: 02/17/99)

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When is External Mail checked?:

Your External (POP) Mail accounts only gets checked when you request it.  (Updated: 02/17/99)

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Security Concerns   Back To Top

 

How secure is this email?:

We provide you with one of the most secure email experiences on the Web. 
firewall protected
can't bookmark mailbox
in most cases, can't use back button
clear browser's cache (Updated: 02/18/99)

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Do I have to accept cookies to read this mail?:

Yes, cookies are small pieces of information stored by your browser which allows you to remain logged in to your account as you move from page to page.  It is set when you log in to your account and expires automatically after 8 hours.  Without it your account may expire immediately when you change pages.  (Updated: 02/18/99)

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Are viruses a threat?:

No, because this is a web-based email program.  All the information is stored on our server not your computer. (Updated: 02/18/99)

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Can anyone else read my mail?:

No, unless they have your password and login name.  (Updated: 02/18/99)

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Sending Mail    Back To Top

What Cc: and Bb: mean:

"Cc:" stands for "carbon copy." Names in this field will all receive a copy of the letter.  Names of other cc: recipients will be visible in the letter. 
"Bcc:" works the same way except all recipients in the Bcc: field will be invisible to other recipients.  It stands for blind carbon copy. 
(Updated: 02/16/99)

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Sending a message to more than one person:

Add recipients email addresses to either the cc: or bb: field.  Everyone in those fields will receive a copy of that letter.   (Updated: 02/17/99)

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Using the address book to send messages:

1. Create new contact first by clicking on the Create Contact button. Fill in the required fields and click Quick Submit.
2. Once you get back to your address book, find the name(s) of who you want to send mail to. Then click the To, Cc or Bcc box and then click compose. (Updated: 02/17/99)

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Replying to messages:

When you finish reading the message click on the Reply button begin writing your letter.  Click on the Send button when the letter is ready to be sent.  (Updated: 02/17/99)

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How to send messages:

Click on the Compose button.  Type in the necessary information and then click the Send button.  (Updated: 02/17/99)

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How to forward a message:

When your reading your mail there is a Foward button.  Click it and fill out the To field.  (Updated: 02/17/99)

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Getting "failed delivery":

Failed Delivery means that a message which you sent was undeliverable and has been "bounced" back to you.  Most likely there was a typo or the email address does you're sending to does not exist.  (Updated: 02/17/99)

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How to Send Attachments:

While composing your mail,
click on the Browse button at the bottom of the page to find your file.  When your done, just click on the Send button like usual. 
(Updated: 02/17/99)

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For additional support, you may contact emailsupport@internav.com.